Remote Customer Service Jobs for Seniors & Retirees

What the work usually involves

Remote customer-service representatives may answer phone calls, respond to chat or email, schedule appointments, process orders, explain accounts or help customers solve routine problems.

What you normally need

• A dependable computer
• Reliable high-speed internet
• A quiet place to work
• Comfort using web-based software
• Clear communication and basic typing skills

Why mature workers can be a good fit

Employers value people who can stay calm with frustrated customers, listen carefully and follow procedures. Those skills often come from years of work and life experience.

Questions to ask before accepting

• Is this an employee or contractor position?
• Is training paid?
• Are hours fixed or flexible?
• Is the pay hourly, commission-based or both?
• Does the employer provide equipment?

Scams to avoid

Do not send money for a remote customer-service job. Be suspicious of employers that send checks for equipment, conduct the entire hiring process through messaging apps, or request banking credentials before you have verified the company.